FAQ

You can find us in booth F8 at The Painted Tree 4020 W Jefferson Blvd. Fort Wayne IN 46806
Painted Tree is open daily from 10AM-8PM

Yes, we offer free shipping on orders over $100

Orders over $100 ship free!
Shipping costs for orders under this amount vary depending on the weight and destination of your order as well as which method of shipping you choose

Currently we do not ship internationally but we are working on making that a possibility!

Yes, you will receive a tracking number via email and/or text depending on your selections at checkout once your order has shipped

If you can’t find your email/text go to click here and enter your order number and the email or phone number you used when placing your order.

You can usually expect your order within 7-10 business days

You can find our return policy Here

If your order has not shipped yet changes can be made by emailing gypsysoul.boutique@yahoo.com or texting 260-223-5065

Your order will ship right away! That’s the perks of buying now and paying later!

A long time!

If your order is paid for there’s no specific time line as to how long we’ll hold it, it’s yours and we know life can get busy, however If 180 days go by we may place your items back into inventory. Even if this happens your purchase is still valid and you could still pick it up we would just have to repull your items. Because of this we do recommend letting us know if it’s been awhile but you still are planning on picking it up.

Please note that because of this, even if it’s been months, we WILL NOT refund your order for failure to pick up.
If you change your mind or are no longer able to pick up your order you will have to inform us that you want to cancel it.

Cancelling the order would be treated as refunding or exchanging your items and the refund policy would apply, therefore you have 30-90 days to cancel to get your money back or receive store credit. After that regardless of pickup status refund options are unavailable.

Yes! Just send them the order confirmation so they can show it in store.

Here’s the long answer…

Painted Tree is only able to accept Painted Tree gift cards however if you’re shopping in store at our booth you can choose the items you want then go online and select those items and pay for them online with your gift card. If you do this you will need to go to the checkout counter after placing your order and show the cashier your order confirmation so they can remove any security tags and provide you with a bag.