FAQ
Where are you located and when are you open
You can find us in booth F8 at The Painted Tree 4020 W Jefferson Blvd. Fort Wayne IN 46806
Painted Tree is open daily from 10AM-8PM
Do you offer free shipping?
Yes, we offer free shipping on orders over $100
How much is shipping
Orders over $100 ship free!
Shipping costs for orders under this amount vary depending on the weight and destination of your order as well as which method of shipping you choose
Do you ship internationally
Currently we do not ship internationally but we are working on making that a possibility!
Can I Track my order
Yes, you will receive a tracking number via email and/or text depending on your selections at checkout once your order has shipped
If you can’t find your email/text go to click here and enter your order number and the email or phone number you used when placing your order.
How long will it take for my order to arrive
You can usually expect your order within 7-10 business days
What is your return policy
You can find our return policy Here
Can I cancel or change my order
If your order has not shipped yet changes can be made by emailing gypsysoul.boutique@yahoo.com or texting 260-223-5065
If I use a “buy now pay later” payment option will my order ship right away or after it’s paid off
Your order will ship right away! That’s the perks of buying now and paying later!
How long do you hold pick up orders
A long time!
If your order is paid for there’s no specific time line as to how long we’ll hold it, it’s yours and we know life can get busy, however If 180 days go by we may place your items back into inventory. Even if this happens your purchase is still valid and you could still pick it up we would just have to repull your items. Because of this we do recommend letting us know if it’s been awhile but you still are planning on picking it up.
Please note that because of this, even if it’s been months, we WILL NOT refund your order for failure to pick up.
If you change your mind or are no longer able to pick up your order you will have to inform us that you want to cancel it.
Cancelling the order would be treated as refunding or exchanging your items and the refund policy would apply, therefore you have 30-90 days to cancel to get your money back or receive store credit. After that regardless of pickup status refund options are unavailable.
Can someone else pick up my online order for me
Yes! Just send them the order confirmation so they can show it in store.
Can I use my Gypsy Soul Boutique Gift Card at The Painted Tree
Here’s the long answer…
Painted Tree is only able to accept Painted Tree gift cards however if you’re shopping in store at our booth you can choose the items you want then go online and select those items and pay for them online with your gift card. If you do this you will need to go to the checkout counter after placing your order and show the cashier your order confirmation so they can remove any security tags and provide you with a bag.